The Clinic Manager is responsible for the overall operations, performance and success of a CSVMG Clinic. This includes day-to-day operations of the clinic. Works closely with leadership to develop, implement, and maintain programs that enhance quality of care and achieve a high level of patient and provider satisfaction as well as meeting budgeted financial clinic performance. Manages subordinate personnel, prepares clinic budget, ensures data accuracy, prepares financial analyses, handles customer service issues and maintains provider/staff communications. Works closely with clinic providers, other clinic managers, and CSVMG leadership in establishing clinic operating policies and procedures. Assists in the development and implementation of CSVMG and CSVRMC policies and procedures to ensure they are in compliance with State and Federal Regulations, TJC Standards, and the CSVMG and CSVRMC mission statements. Maintains an effective ongoing training program for all clinic staff.
A Level I Clinic is a low complexity clinic involving a smaller number of providers, patient visits, revenues, and/or a smaller staff. A Level I Clinic may also not involve a physical clinic location.
EDUCATION: High school diploma required. Bachelor's Degree or Clinical Degree preferred.
CERTIFICATION/LICENSES: For an RN Candidate: Current NM RN License and BLS Certification required.
SKILLS: Able to proceed on own initiative using independent judgment and discretion. Possess excellent verbal and written communication skills, leadership and organizational skills, and interpersonal and time management skills
Possess knowledge of budgets and budget process including mathematical and accounting skills, able to make sound financial decisions, and able to use a calculator. Knowledgeable of CPT/ICD-9 coding procedures and familiar with Medicaid, Medicare, and commercial insurance billing procedures. Familiar with policies and procedures of the CHRISTUS StVincentRegionalMedicalCenter and CHRISTUS St Vincent Medical Group. Possesses working knowledge of common computer technology, including word processing, spreadsheet, database, and graphics software in order to prepare publications, reports, and business correspondence.
Knowledgeable of office management and administrative procedures. Ability to develop and maintain strong working relationships with physicians, mid-level providers, and leadership. Relies on experience and judgment to plan and accomplish goals, lead and direct the work of others, and perform a wide variety of tasks. A wide degree of creativity, latitude and autonomy is expected.
EXPERIENCE: Four years experience in diversified positions within a medical practice or an outpatient facility with at least one year supervisory experience; or three years supervisory experience in an inpatient hospital unit. One year of experience as a CSVMG Assistant Manager may substitute for required experience.
NATURE OF SUPERVISION:
-Responsible to: CSVMG Service LineDirector or designee
- Bloodborne pathogen: A -- Works in a clean, well-lighted, smoke free environment.
- Bloodborne pathogen: B -- If involved in clinical contact.
PHYSICAL REQUIREMENTS: Subject to stressful professional relationships. Working hours vary, with flexibility due to unexpected changes in schedule and emergencies. Requires the ability to speak, listen, develop and communicate written materials. May be required to lift, push, pull and/or carry up to 50 lbs.
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and performance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, theref...ore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.