Supervises and coordinates the activities of the practice personnel. Oversees day to day and long term finances of the practice.
Provide oversight to all departments of the practice and the respective managers where applicable including billing/reimbursement department, operations, medical records, front office, surgery scheduling, phone triage, appointment scheduling
Organizes and assigns duties to employees relating to medical records, answering the telephone, housekeeping, appointment scheduling, and computer operations.
Maintains a sufficient flow of work throughout the practice by evaluating production and revising procedures accordingly.
Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary
Assists with recruiting, hiring and development of staff.
Oversee Advanced Practice Providers (NP/PA) in regards to clinic scheduling, vacation requests, PTO, hiring and negotiating employment agreements
Schedules and conducts periodic staff meetings with the employees to inform the staff of changes in the practice policy and to resolve problems which are affecting operating effectiveness. Prepares and retains minutes of such meetings.
Creates and administers on-the-job training programs for new employees as required.
Adheres to practice compliance protocols and privacy standards.
Maintains the integration of the practice with the community through effective communication and marketing programs.
Prepares statistical reports for review by the physician, either on a scheduled basis or as requested.
Reviews the computer system to ensure it is operating within the limits of well defined internal control standards.
Standardizes procedures and initiates changes where necessary. Constantly reviews procedures to determine if there is a more efficient and less costly way to conduct the business of the practice without sacrificing quality patient care.
Directs operations to prepare and retain records, files, and reports according to various governmental and practice standards. Prepares and implements a records retention and disposition program for the practice.
Monitors the practice's compliance with various regulatory personnel issues including compliance with FLSA, EEO, ADA, OSHA, etc.
Maintains professional affiliations and participates in professional development activities.
Recommends, develops, and updates strategic long range plans to support the practice philosophy and goals. Continue to find ways to limit overhead costs to practice
Coordinates any recruiting and selection process for new physicians to the practice. Negotiates employment agreements with new physicians.
Ensures that a high level of cleanliness exists in the practice at all times. Takes steps to ensure the physical plant is in good operating condition.
Maintains strict confidentiality.
Performs other duties as required.
Graduation from a recognized college or university with a baccalaureate in business administration, personnel administration, or accounting and preferably a masters in business administration.
Certification in Medical Practice Management is desirable
This position will be bonded.
Four or more years of progressively responsible experience in a hospital, business office, or multi-physician medical practice is desirable.
Possess the tact necessary to deal effectively with patients, physicians, and employees. Be able to motivate the employees within the environment.
Possess the ability to think clearly to make judgmental decisions in initiating business office policy.
Possess a knowledge of modern office equipment, systems, and procedures.
Possess working knowledge of computer systems and offer basic troubleshooting for staff.
Working knowledge of Quickbooks, Microsoft Office, EHR and Practice Management software (GE Centricity)
Lifting Requirements: 20-40 lbs.
Frequency of Lifting: 0-25% of the time
Average percent of time during regular shift devoted to:
Standing, Walking, Bending, Reaching: 25%
Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
Ability to speak on the telephone and write simultaneously.
Vision: Adequate to perform the essential functions of the job such as read computer terminal.
Hearing: Adequate to perform the essential functions of the job such as answering the telephone.
Speaking: Adequate to perform the essential functions of the job such as communicating via telephone and in person for the purposes of public speaking engagements and recruiting.
Dexterity: Adequate to perform the essential functions of the job such as sorting papers; stapling; operating office equipment.
Mental Demands: Adequate to perform the essential functions of the job such as preparing budgets, marketing a practice and strategic planning. Position may periodically encounter unfriendly or hostile individuals regarding payment situations and the status of outstanding insurance claims.
Position requires work in normal office environment 100% of the time. No special uniforms or protective equipment is required.
Hazardous materials exposure minimal and limited to normal office supplies.
About Pediatric Ear Nose and Throat of Atlanta, P.C.
Pediatric Ear Nose and Throat of Atlanta (PENTA) is a physician-owned surgical specialty group founded in 1987. We are comprised of 8 physicians and 70+ employees. All physicians are board certified and have completed an additional fellowship in pediatric otolaryngology. We have 7 clinical office locations in and around the Atlanta metro area. PENTA is the largest private practice group in the country devoted to children's ear, nose and throat issues.