The Quality Improvement Specialist will have the primary responsibility of coordinating key quality improvement (QI) activities and projects at a number of community health centers throughout the state of Virginia, focused on chronic conditions of hypertension and diabetes and screening for colorectal cancer. The position will report directly to the Director of Performance Measurement and Improvement and will provide supervision of select staff embedded in the community health center. This position will be based out of CCNV’s Henrico, Virginia office with required travel to community health centers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
•Assist in recruitment of health centers to participate in assigned QI projects/initiatives
•Coach and conduct performance assessments with organizations involved in clinical quality initiatives
•Assess the capacity and ability of each FQHC to use and extract data to enhance clinical decision supports, monitor clinical outcomes and provide feedback to practitioners on progress toward identified metrics
•Assist quality improvement team with incorporation of clinical decision support, clinician and patient alerts, provider assessments and feedback and integration of team based care within the FQHC
•Coordinate and conduct on-site assessments at FQHCs as part of data validation for projects associated with CCNV’s data warehouse (Center for Data Informatics – CDI)
•Assist in the planning, coordination, facilitation and evaluation of QI learning sessions, including curriculum, agenda, staff and content expert presenters.
•Arrange and facilitate monthly collaborative calls as required by project deliverables
•Arrange trainings/webinars and/or identify qualified trainers for key topics that support quality improvement
•Identify new partner opportunities to support delivery of services within CCNV and Virginia FQHCs, to include clinical community linkages
•Contribute to the development of expert knowledge on quality improvement frameworks
•Prioritize, anticipate and assess QI needs of FQHCs by identifying educational opportunities for improvement
•Provide technical assistance to FQHCs to meet reporting requirements within defined timeframes for assigned projects
•Work intensively with FQHC teams participating in assigned QI projects to refine delivery system and identify best practice concepts
•Identify teaching resources and techniques appropriate for assigned QI projects
•Coordinate collection, analysis and write up of evaluation of the project deliverables
•Conduct other duties as assigned to fulfill CCNV’s mission
Education and Experience:
Bachelor’s degree or equivalent in health sciences or related field, Master’s degree (RN, RN MPH, RN MHA) preferred
At least two years relevant project management and QI experience
Interest in and knowledge of community health care and primary care
Experience in or with a FQHC preferred
Skills and Abilities:
Ability to interpret data and articulate results to FQHCs and QI teams within the collaborative.
Knowledge of principles related to Patient Centered Medical Home (PCMH), Meaningful
Use (MU) and QI
Electronic health record (EHR) experience required, eClinicalWorks experience preferred
Ability to work collaboratively with physicians, staff and external organizations
Must be willing to travel throughout Virginia
Strong communication and presentation skills, training/meeting facilitation skills a plus.
Solid relationship building and interpersonal skills
Excellent writing, research, analytical and time management skills
Excellent coordination skills, including multitasking and setting priorities on work assignments
Proficiency with Microsoft Word, Excel and PowerPoint
Ability to organize and coordinate various activities involved in a research, collaborative and demonstration project
High degree of independence, flexibility, initiative and commitment
Ability to work effectively with diverse population both internally and externally
Demonstrated awareness and value of cultural competence
About Community Care Network of Virginia, Inc. 3831 Westerre PArkway Henrico, VA 23233
Community Care Network of Virginia, Inc. (CCNV), is a community health center-owned and governed provider network and was legally incorporated as a statewide network organization in 1996 consistent with the Affiliation Policies of the Bureau of Primary Health Care. CCNV has a long, successful history of providing integrated, network-based services and programs to Virginia’s health centers, includi...ng the acquisition and implementation of a centralized practice management system, help desk, and support infrastructure commencing in 1999.
CCNV is proud to serve Federally Qualified Health Centers (FQHC), private practices, hospitals, managed care organizations, and provider networks. Our staff includes a number of experienced health care professionals in the following areas:
• Quality Improvement
• Health Information Technology
• Electronic Health Records Training
• Contracting Services
• Credentialing and Enrollment (NCQA-certified)
• Central Business Office
• Center for Data and Informatics