The Digital Innovation Group (DIG) at Providence Health & Services is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.
We are looking for a Sr. User Experience (UX) Designer to be responsible for leading the team in creating intuitive and innovative user experiences for websites and digital products. The Sr. UX Designer will work across the user experience domain, including research (user interviews, ethnography, persona development), design (sketching, group ideation, information architecture, interaction design, prototyping), documentation (wire framing and specification writing), and user testing.
What you'll work on:
This position will define and create simple, intuitive, high-quality user experiences for a suite of web and digital products covering a broad range of business and clinical purposes. The Sr. UX designer will use skills as a seasoned, experienced user experience designer with a full understanding of industry practices and organization policies and procedures to complete a wide range of assignments, and be a professional resource and leader answering customer questions and guiding decisions about usability and user interaction, as well as validating solutions through testing.
How you'll be doing this:
This position will work closely with the product management and product marketing team to identify user needs and goals.
Contribute to the creation and adoption of agile UX processes, interacting with both product management and product development teams, leading agile retrospectives, showcases and planning meetings as needed.
Effectively translate business requirements into product requirements that create real and enduring value, evidenced by lasting relationships with our consumers.
Communicate up, and around creating visibility into project goals, risks, progress, and successes.
The Sr UX Designer will also lead the user experience team to create and communicate interaction and UX design decisions in the most appropriate forms, from user stories, to wireframes to high fidelity prototypes.
Develop and maintain design mockups, user flows, wireframe, detailed specifications and other design documents as needed.
Prototype concept designs and validate design direction with appropriate user and stakeholder input.
Plan and attend a wide range of user-centered research projects including usability testing, contextual and stakeholder interviews.
Work closely with development team to deliver a phenomenal user experience.
Present and rationalize design strategy and decisions to diverse audiences through written reports and oral presentations.
Manage the interaction design process, drive decisions, track issues, and assist in estimating resource needs and schedules.
Provide leadership in understanding technical and operational capabilities and constraints to ensure that our digital products work correctly within system constraints (e.g., our electronic medical records system) and operational constraints.
Special projects as assigned.
Required qualifications for this position include:
Bachelor's degree or equivalent combination of workplace experience, education and/or training is required.
5 years' experience in a leadership role with emphasis in web and mobile experience design.
Experience in planning and conducting usability research is required.
Demonstrated experience with implementing user interface design best practices and guidelines in websites and/or production software.
Ability to transfer user research into simple, intuitive user interfaces and experiences.
Demonstrated knowledge of web accessibility principles and experience in building for web accessibility.
Demonstrated knowledge of a variety of user experience testing methodologies including usability testing, A/B testing, focus groups, and surveys.
Strong analytical skills and data-driven thinking. Must possess ability to analyze and present data and research with credibility.
Demonstrated ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.
Superb judgment, problem solving, and cognitive skills. Demonstrated ability to define, develop, and analyze performance measures and metrics.
Ability to study, understand, adapt and respond effectively to a changing health care environment, as well as to understand and align with an organization, its structure and priorities.
Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary groups.
Responsive service orientation - positive "can do" approach to initiatives, problems and solutions.
A demonstrated track record of being a change agent, leaving every team and process better than you found it.
A small but growing team - we're good at what we do and enjoy working together.
Autonomy and respect from day one
An environment that is scrappy, flexible, and values tenacity
Generous vacation, benefits, flexible work, and matched 403b
The best tools money can buy
You'll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.
As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.
ABOUT Providence Health & Services:
Providence Health & Services is a not-for-profit organization, employing more than 100,000 caregivers (employees) across a five-state area (Alaska, Washington, Montana, Oregon, and California). We operate 50 hospitals, 829 physician clinics, 22 long-term care facilities, 19 hospice and home health programs and 693 supportive housing units in 14 locations. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. The Providence network includes Swedish, Kadlec, Facey Group, Pacific Medical Centers, and St. Joseph Health.
We offer a full comprehensive range of benefits - see our website for details
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.