Acts as a lead resource person to provide guidance and accountability for the Admitting department which encompasses registration, insurance verification pre-certification and cashiering. Offers suggestions to optimize staff performance through process redesign, policy/procedure implementation, communications and outcome feedback. Serves as a liaison between the Admitting Department and other Departments.
High school diploma or GED required; Bachelor's degree is preferred.
A minimum of three years of Patient Admitting and Registration experience or its equivalent is required.
Maintains current knowledge of registration processes and systems, regulation and third party payer issues, and automated systems through literature review and in-service.
Demonstrates the ability to interpret customer requirements and recommends procedures for compliance with regulations and standards.
Displays on-going leadership in promoting positive attitudes and ensuring exceptional customer service. Serves as a coach, mentor, team builder and facilitator.
Demonstrates the ability to communicate and work with physicians, physician office personnel, associates and others in order to expedite the registration process to avoid negative patient service.
Displays creativity in making process recommendations and to implement such change.
Is self-directed, global thinker with the ability to work with groups as well as independently.
Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, numerous interruptions, and short deadlines in a positive manner.
Functional to intermediate skill level in Microsoft Office Suite including Outlook, Excel, and Power Point.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.