Responsible for managing a broad spectrum of responsibilities and requests having to do with patient care and satisfaction in a physician office practice, to include but not limited to: meeting/greeting patients, answering multiple phones lines, scheduling patients, calling insurance companies to verify benefits, collecting co-pays and deductibles. Also reschedules patient appointments, enters patient information into Greenway billing system. Maintains updates and communicates closely with the billing office. Creates a positive impression at all times while contributing to a lasting professional relationship by the warmth of their personalized greeting and their ability to efficiently manage patient reception, registration, and a variety of patient and provider requests. Although assigned to one particular area this position requires cross training to be proficient in all areas of the front. Collection of copays, coins & prior balance with other duties assigned. Demonstrates Service Excellence at all times.