Collective Bargaining Unit: AFSCME 1111 Health and Hospital Systems Posting Salary: $17.601
Organization: Health and Hospital Systems
1901 W. Harrison St.
Chicago, IL 60612
Under direct supervision, the Health Service Representative I is responsible for a variety of customer service tasks; professionally responding to telephone inquiries from patients and their families; greeting parents, visitors, vendors, and directing them to the appropriate hospital location; maintaining the information/service desk; maintaining visitor/patients logs, providing and checking visitor passes; and other duties assigned.
Answers, screens, and transfer all telephone inquiries from patients and their families in strict adherence to confidentiality agreements and policies and procedures and handles these phone calls with courtesy and respect. Responds to irate callers in a professional manner.
Greets all patients, visitors, and vendors and direct them to appropriate hospital locations.
Searches Cerner database for appropriate patient information.
Uses system data to allow guidelines and for access to patient areas to ensure patient/employee safety and privacy.
Checks and validates visitor's authorization/passes to patient care areas.
Accurately record visitor/patient information in log and maintains logs
Reports and documents any area problems and informs supervisor in a timely manner.
Perform other duties assigned.
High School diploma or GED is required (must provide proof at time of interview)
Minimum of (2) years of experience in a customer service environment in a hospital that includes phone experience.
Basic computer experience that includes a combination of using email, looking up information in a database such as Cerner, and data entry.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Knowledge, Skills, Abilities and Other Characteristics
Ability to maintain a pleasant attitude in stressful situations
Ability to interact with a wide variety of individuals.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County. CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.