The Intake Coordinator conducts phone, walk-in, and scheduled assessment for new and return patients and follows-up and responds to all inquiries and referrals.Â The Intake Coordinator provides emergency psychiatric consultation services to potential patients, other hospitals, referral sources, and community organizations.Â They work closely with physicians, referral sources, and other hospital departments to disseminate information with NSBHS and its services. The Intake Coordinator:
Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health related services.
Identifies needs of callers and schedules clinical assessment when necessary.
Facilitates appropriate callersâ€™ access to optimal level of care within the system.
Documents all calls and related information in intake system; ensures forms are neat and legible, gathering all possible information.
Provides back-up coverage to units if necessary.
Reviews intake paperwork for appropriate dispositions and referral sources.
Communicates parent handbook (if applicable) and related policies clearly to patients and families and seeks feedback to assure a clear understanding.
Assists with admission procedures, obtains patient and other required signatures on admission paperwork, obtains various releases, including patient activity participation, school records (if applicable), immunization records, physician billing, insurance, and UR companies.
Verifies all documentation on after-hours admissions ensuring completion and accuracy.
Consistently obtains re-certification of Medicaid eligibility prior to admission and requests insurance verification from business office for third party.
Establishes and maintains positive relationships with patients, physicians, allied health professionals, and all referral sources.