Job Summary Provides telephone triage, clinical resource assessment and problem solving skills that require a strong medical knowledge base. Exercises initiative and independent judgment in performance of assigned tasks, and utilizes clinical protocols when/as needed. Follows provision of care as defined by HonorHealth and NOAH Patient Care Policies.
Triages patient's healthcare needs and makes decisions regarding specific concerns and findings, following appropriate telephone triage protocols. Accurately documents on and maintains the patient's medical record. Interfaces with multidisciplinary team members to provide optimum care. Utilizes effective communication and interpersonal skills to enhance and encourage collaborative staff and community relationships.
Performs a variety of scheduling tasks needed to schedule patient appointments including registration duties. Answers incoming calls and or multi-line telephone promptly, triages/schedules/routes callers. May retrieve and respond to voice mail messages, directs patients and all information to appropriate individual. Consistently demonstrates positive customer service skills.
Continually maintains Health Insurance Portability and Accountability Act (HIPAA) and other HonorHealth/NOAH compliance requirements. Enters medical information into patient electronic medical record (EMR) system. Ensures all required information is keyed in thoroughly and accurately. Views medical information in EMR system. Enters non-clinical information into EMR system. Ensures all required information is keyed in thoroughly and accurately. Views non-clinical information in EMR system. Independently formulates information to be entered into EMR. Obtains information to be entered from multiple sources such as providers, nurses, etc. Logs, tracks, and resolves issues within specific time-frame to ensure accuracy and timeliness of data entry. Brings errors and/or issues to the attention of designee. Navigates though multiple complex EMR screens and enters data.
Participates in continuing education and quality improvement activities. Supports membership in professional activities. Practice and performance reflects knowledge of the relevant Nurse Practice Acts, compliance, regulation, legislation, certification, and Scottsdale Healthcare system and department policies.
Performs other related jobs as assigned or requested.
Internal Number: 2018-13996
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
Support the well-being of you and your family with a diverse portfolio of benefits
Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.