The Clinical Informatics Trainer prepares and delivers effective learning solutions for clinical end users (i.e. nurses, unit clerks, nursing assistants, ancillary clinicians and physicians) on-site at various locations throughout Cook County Health & Hospitals Systems (CCHHS) on subjects related to the Electronic Medical Record (EMR) system. Works with all end users to improve functionality, introduce new programs, and conduct orientation for new EMR users. Conducts training utilizing delivery methods to include classroom and unit based instruction, eLearning, web based training and one to one coaching sessions.
· Partners with members of the clinical operations team, those responsible for revenue cycle training, Clinical Informatics staff, and information systems personnel to assess the learning needs and develop appropriate learning opportunities to improve utilization and effectiveness of the EMR system.
· Develops and maintains training resources including course materials, handouts, participant guides, eLearning, webcast, competency assessments, and other learning resources as needed. Updates based on feedback, workflow changes and system changes.
· Analyzes and selects best training method(s) based on audience, desired change, complexity of material, and desired outcomes.
· Delivers training to the end users in a classroom or unit environment, or by eLearning, web based training, or one to one coaching sessions.
· Participates in unit and integrated testing including updating of test scripts, as needed.
· Develops competencies and assessments to ensure desired actions and functionality are demonstrated. Updates based on feedback, workflow changes and system changes.
· Works with Information Systems to ensure that the training domain is functioning correctly.
· Completes trainer curriculum, including courses in training delivery, instructional design, training templates, eLearning and webcasting. Applies knowledge to meet training standards.
· Creates and maintains procedural guidelines for EMR workflows on respective applications. Ensures procedures match training materials and actual processes/workflows.
· Participates in unit and integrated testing including updating of test scripts as needed.
· Ensures build is correctly incorporated into all training environments.
· Works toward certification requirements for staff, as directed.
· Travels to various sites throughout CCHHS to support on-site end user training.
· Performs other duties as assigned.
Bachelor's degree from an accredited college or university
Three (3) years of experience conducting electronic medical record (EMR) training
One (1) year of experience providing end user Cerner training
Advanced proficiency in using Microsoft Office Word, Excel, and PowerPoint
Position requires local travel for which the employee must possess a valid driver's license and insured vehicle or otherwise provide an acceptable and reliable means of transportation
Must be able to work flexible hours
Master's degree from an accredited college or university
Prior experience with Cerner EMR
Prior experience or training on software to develop web based training, i.e. Adobe Captivate
Prior coursework in adult learning theories and strategies
Knowledge, Skills, Abilities and Other Characteristics
Knowledge of Cerner EMR System, LCD projector
Working knowledge of clinical terminology and hospital or medical office operations
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Strong program development, project management and leadership skills
Ability to train by presenting concepts and demonstrating tasks
Ability to build relationships with staff and to understand their applications
Ability to be flexible and adaptable in performing training activities
Demonstrate analytical and organizational, problem-solving, critical thinking, and resolutions skills
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County. CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.