As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.
Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
Registration: collect, maintain and insure accuracy of information through the use of standard business practices.
Coordinate all necessary paperwork for registration, scheduling, and appointment.
Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.
Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
Ensures coding information is complete on billing documents.
All other duties as assigned by supervisor.
PERFORMANCE SKILLS 1. Accepts feedback 2. Asks questions for clarification 3. Gives accurate information 4. Makes suggestions for improvements 5. Is willing to accept change 6. Works as a team member 7. Uses listening skills 8. Manages resources prudently 9. Takes direction 10. Thinks pro-actively 11. Establishes positive rapport with patients and families, uses AIDET 12. Reports to duty promptly and utilizes time effectively to provide clerical support 13. Utilizes sick and vacation days appropriately 14. Participated in conferences/in-services 15. Attends staff meetings
*High School diploma or equivalent *Computer/typing skills required *Clerical experience in a physician’s office preferred.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is a pediatric health system of hospitals and specialty clinics serving children and families throughout the Delaware Valley and Florida. Our dedicated professionals integrate medical care, research, health education, and prevention to help improve the lives of children every day.