PATIENT CARE NAVIGATOR I-INTEGRATED CARE Job Number: 00122648
Job Posting: Feb 6, 2019, 11:09:59 PM Closing Date: Feb 21, 2019, 5:59:00 AM Full-time Shift Start Time: 12:00 P.M. Shift End Time: 8:00 P.M.
Collective Bargaining Unit: AFSCME 1111 Health and Hospital Systems Posting Salary: $18.170 Hourly
Organization: Health and Hospital Systems
Based on area of assignment, arranged patient appointments in a timely professional fashion. The Navigator I links patients to appropriate clinical services based on CCHHS policy and procedures, patient history, and insurance coverage.Under the supervision of the Manager of Inbound Calls, The Navigator I will arrange patient appointments in a timely and professional manner based on the area of assignments, will link patients to appropriate clinical services based on CCHHS policy and procedures, patients history, and insurance coverage.
Refers callers to health centers according to area of responsibility.
Meets established department standards for number of calls serviced and quality audit score; remains available tor calls throughout the day; maintains a professional friendly demeanor at all times especially during stressful encounters with challenging patients.
Messages staff using Cerner message function in accordance with Cook County Health & Hospitals System (CCHCHS) policies and procedures
Keeps abreast of changes in clinics that impact ability to schedule as well as changes in CCHHS services e.g. flu shots, changes to physician availability.
Performs other duties assigned.
· High School Diploma or GED is required . (Must provide proof at time of interview).
· Three (3) years of work experience in a medical office or ambulatory care environment scheduling patients utilizing Cerner or other electronic record or scheduling software is required.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
· Previous call center experience in a multi-clinic ambulatory care center.
· Bilingual skills in English/Spanish or English/Polish
KNOWLEDGE, SKILLS, AND ABILITIES
· Strong oral, written communication and listening skills
Interpersonal skills necessary to work with a diverse patient population and health care personnel including, physicians, nurses, social workers, and support staff
Demonstrated ability to retain a professional, friendly, and customer focused demeanor in a high volume, stressful environment especially when dealing with challenging patients
· Ability to follow CCHHS policy and procedures
· Ability to effectively work independently and as part of a team
· Demonstrated excellence in customer service
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER