General Summary: Position assists office by maintain the AP and Billing process for patient accounts
Essential Job Responsibilities:
1.Answer business office telephones and assist patients with account inquiries by routing calls to appropriate departments.
2.Audit patient accounts for accuracy, verification of patient balances versus insurance balance.
3.Collect past-due patient balances.
4.Offer resolution of patient account balances through protocol available.
5.Review patient accounts for submission to third party agencies and interact appropriately with third party collection agencies.
6.Process and correct returned mail and returned checks.Process bankrupt patients appropriately.
7.Notify manager with patient account and insurance issues.
Education: High school diploma/GED required with completion billing preferred.
Experience: Must have a minimum of 1 years of experience working in medical collections
Knowledge of Accounts Receivable collection process
Knowledge of Electronic Health Systems
Knowledge of ICD-9 and CPT codes
Knowledge of the policies and procedures of the organization to complete billing tasks within compliance of the organization.
Skill in multi-tasking.
Skill in customer service.
Skill in computer hardware and software use.
Skill in verbal and written communication.
Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
Skill in analyzing situations accurately and taking effective action.
Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
Skill in organizing work, making assignments, and achieving goals and objectives.
Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
Ability to multi-task, manage details and organize efficiently and effectively.
Ability to read, interpret, and apply policies and procedures.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and the public effectively.
Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc.
Work Environment: Position is in a well-lit office environment. Occasional evening and weekend work.
Mental/Physical Requirements: Involves sitting approximately 75 percent of the day, walking or standing the remainder, using computers and telephones.
Primary Location: Worcester, Massachusetts
Facility: Staff St Vincent Phy Svs
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905019645
About Staff St Vincent Phy Svs
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.