The Patient Services Representative is responsible for performing administrative and billing duties.
Check office and prepare for closing.
Creates and maintains patients information on medical charts/records and in the computer system, updating patient information, pulling charts/files, attaching reports and places on physician s desk (or other designated area. Files charts and records and maintains a file system necessary for proper organization of work.
Escort patients to the examination room as needed.
Greets patients and visitors in a courteous and friendly manner.
Handles patient s requests for medical information, copies of medical records, refills, test results, etc. as instructed by the physician with signature, obtains patient release forms in accordance with patient confidentiality and medical record release policies. File copy in the chart and mail original.
Maintain daily schedule for physicians and print out daily. Run patient lists for the night. Prepare charts for next day.
Performs billing and bookkeeping functions including collecting cash payments, posting and balancing daily sheets of transactions, bank deposits. Prepare past due bill report for collections.
Records daily office charges, hospital charges, receipts and total number of patients seen. Keeps alert of any credit problems.
Report any equipment problems or patient complaints to Office Manager.
Screen calls; perform appointment scheduling and registration for patients as well as updating demographic information.
Follows up on all appointment no shows.
Sorts and distributes mail and processes forms sent to the office; pulls patient charts and attaches reports, places on physicians desk (or other designated area). Gives all bills and other mail to Office Manager.
Stock supplies at front desk. Order insurance forms as needed.
Types miscellaneous letters, memos, correspondence, forms, and reports. Performs miscellaneous office and clerical work, sends out faxes as necessary.
Verifies insurance information. Obtains signature and copies of insurance cards. Receives and records patients co-payments for the visit. Completes referrals forms and obtains precertification/authorizations when required.
HS Diploma or equivalent (GED).
Six (6) months to one (1) year of relevant experience and/or training, or equivalent combination of education and experience.
Previous medical receptionist experience or background in general office work required.
Bilingual a plus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.