DEPARTMENT: Laboratory Medicine - Customer Support
WORK SCHEDULE: Evenings
WORK TYPE: Full Time
Responsible for problem solving and communication with internal and external customers in order to provide prompt, accurate, friendly and quality service. Utilizes appropriate computer systems to document calls, dispatch couriers, register patients, facilitate billing, accession laboratory specimens, and provide information to all customers. Performs all Contact Center functions.
COMPETENCIES AND SKILLS:
Demonstrated ability to read, write, and perform simple mathematical calculations.
Ability to comprehend data management systems and perform tasks specific to a variety of these systems.
Ability to behave in a professional, personable, sensitive manner with customers and Healthcare professionals.
Must demonstrate the ability to function within a stressful environment.
Demonstrated strong interpersonal skills and the ability to communicate well with the public.
Well-developed telephone and computer skills are desired.
Working knowledge of medical terminology and word processing preferred.
Demonstrated excellent customer service skills.
Demonstrated the ability to multi-task using a variety of PC based resources.
Demonstrated the ability to work independently and have strong problem solving and investigative skills.
EDUCATION AND EXPERIENCE:
Requires a high school diploma or equivalent.
Minimum of one year related experience in client services environment required.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Requires heavy use of telephone/communication equipment and sitting for long periods.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
OUR PURPOSE & VALUES:
Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER MEDICAL LABORATORIES (GML):
GML uses cutting-edge technology and state-of-the-art information systems to provide laboratory services throughout central and northeast Pennsylvania. GML offers a wide range of routine and specialized testing in clinical and anatomic pathology.
We offer the resources of a national laboratory with the convenience and personalized attention of local service. We are dedicated to service excellence, teaching, accountability, respect and teamwork, and we offer many growth opportunities. Our laboratories are accredited by the College of American Pathologists and AABB.
One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. Geisinger is known for its focus on caring and innovative programs including the ProvenCare® best-practice approach to maximize quality, safety and value; ProvenHealth Navigator® advanced medical home; Springboard Health® population health program to improve the health of an entire community; ProvenExperience™ to provide refunds to patients unhappy with their care experience; and Geisinger’s MyCode® Community Health Initiative, the largest healthcare system-based precision health project in the world. With more than 215,000 volunteer participants enrolled, MyCode is conducting extensive research and returning medically actionable results to participants. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.