As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
This is a 24 hour per week position. The hours are M- Th 1:30 pm to 6:30 pm. Fri. 2 pm to 6 pm.
The Patient Services Representative II is responsible for accurate and timely patient registration and scheduling of appointments for the department. Triage of phone calls to the appropriate staff for responses. Greeting and responding to families and community service providers using customer service standards. Respond to telephone inquiries regarding appointments within 24 hours.
Take patient referrals by phone, electronically, walk down, or mail.
Enter information in referral log or call back log adhering to response time guidelines
Responsible for recording of accurate patient demographics and insurance information into the scheduling system; handles incoming calls in a timely and expeditious manner; schedules appointments for the Outpatient Therapy Services Department.
Coordinate scheduling of appointments with other Hospital departments as necessary. (i.e.Radiology).
Communicates all procedure related prep information to families directly during the scheduling process.
Mails appointment confirmation /prep instructions/questionnaire to families after entering appointments.
Provides travel directions when requested.
Maintains responsibility for the organization of the scheduling office so that a neat appearance is presented to customers making appointments.
In collaboration with supervisor, act as a resource preceptor for all new and existing program staff.
Triage calls and transfer them to the appropriate department or service as necessary.
Performs receptionist duties by: answering the telephone using proper phone etiquette, receiving patients, maintaining the check-in log and completing patient registration /check-in.
Makes initial insurance check and informs family of need for authorizations/referral or out of network approvals.
Refers family as appropriate to financial counselor as needed.
Arranges for interpreter services or identifies need for language line when scheduling appointments.
Actively participates in department support staff /scheduling team meetings
High School diploma required
Healthcare experience preferred
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.