Performs a variety of functions to support and assure the orderly functioning of the office of the Membership Department including research, other projects, and administrative tasks. Supports membership retention and recruitment activities, including serving as the frontline for telephone and email inquiries received by the Membership Department.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serves as front-line for Membership Department, providing timely response to external and internal requests for information.
Coordinates departmental research functions including member, prospect, and market development research. Supports efforts to develop new and enhance existing prospect lists.
Contributes to departmental efforts to ensure high level of member engagement and retention by proactively conducting outreach to and developing relationships with key staff at member companies. Assists in on-boarding processes for new member organizations.
Provides administrative support for conference calls and in-person meetings and committees: arranges meetings, drafts or otherwise prepares meeting materials and facilitates communications.
Provides support for activities related to AHIP’s governing structure, including maintaining information on AHIP’s committees and work-groups and board of directors.
Assists in maintaining and soliciting updates to membership information and committee participation on Member Organizations in the iMIS database, performing additions and edits as appropriate.
Maintains and updates membership related materials and reference documents, including maintenance of information on AHIP website and intranet.
Coordinates departmental outreach for recruitment campaigns and retention initiatives. Supports development of new membership segments. Tracks recruitment and retention activities.
Coordinates the development and production of membership marketing material.
Provides support for annual billing of membership dues for Member Organizations. Participates in renewal process follow up.
Manages all processes related to Individual Members, including processing of new applications, welcome process, monthly renewal notices, responding to requests for membership information, and day-to-day customer service for individuals.
Other duties as assigned.
This position has no supervisory responsibility.
This job operates in a professional office environment. This role routinely uses standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. – 5:30 p.m., however may require long hours and weekend work.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Strong organizational and coordinating skills to manage several projects and to prioritize workload under pressure to ensure deadlines are met in an environment of constantly changing priorities.
Must be able to multi-task and continually demonstrate a high degree of flexibility and reliability.
Ability to work independently and as a team member.
Ability to maintain confidential information.
Ability to express and exchange ideas in written and oral English communications, to include receiving detailed information through oral communication and conveying detail or important spoken instructions to other staff accurately and quickly.
Show initiative; work accurately and independently with careful attention to detail; and ability to take substantial responsibility for completion of long- and short-term projects and planning activities.
In depth knowledge of and application of computer software program capabilities in a Microsoft Windows environment, including Outlook, Word, Excel, and Power Point. Knowledge of iMIS and CRM systems a plus.
Required Education and Experience
Minimum four-year college degree required and/or equivalent work experience.
Two years professional experience in a customer facing environment preferred.
Internal Number: 10
As a national trade association representing the health insurance industry, AHIP combines the fellowship of a small organization with the stability and strength our members represent. Here you can make a positive difference to the 200 million plus Americans, who our members serve. We foster innovation and opportunity. If you are looking for challenging and rewarding work, consider an AHIP career.