Responsible for providing secretarial support for the department. Plays a key role in obtaining information about patients with medical and social needs and ensuring information is sent to discharge vendors. Acts as a resource to assist patients in navigating the health care system. Serves to facilitate linkage to community resources that will enable the patient to obtain optimal health outcomes and transition safely to the next level of care.
MAJOR DUTIES AND RESPONSIBILITIES:
Screens for patients who are new admissions and who are identified using specified criteria. Completes the Care Management 55 Flow Document and Survey within scope: reviews the Electronic Medical Record, identifies admission diagnosis, identifies managing providers, validates insurance coverage and patient demographic information, and reviews the Care Team to determine if enrolled in outpatient Case Management. Releases Electronic Medical Record and coordinates services. Provides resource education, identifies gaps in care and social determinants, facilitates self-management, schedules appointments and identifies potential discharge needs. Hands off communication to appropriate staff to address any unresolved issues and coordinate needed community services. Coordinates outpatient dialysis services: releases Electronic Medical Record, arranges community transportation, schedules treatment days and times. Delivers Important Message from Medicare notice and Medicare Outpatient Observation Notice (MOON); completes appropriate documentation. Interacts with patients, family members, healthcare professionals, payers and community agencies in this effort. Aids in facilitating a patient’s discharge plan of care.
COMPETENCIES AND SKILLS:
Communication Skills, Multi-Tasking Skills, Problem Solving, Time Management, Independent Work, Organizational Skills, Computer Skills
High School Diploma or Equivalent -Required
Minimum of 1 year Related work experience -Required
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in a clinical and office environment. Standing for extended periods of time may be required. Travel may be required. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us onFacebook, Instagram, LinkedInand Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.