Performs the basic analysis for data and/or voice network infrastructure projects (implementations and installs), maintains, and monitors data and/or voice network hardware and software, and provides technical support to Information Services personnel and to the corporate community.
This role is part of a larger Network team with many specialties. In this position the emphasis will be on wireless networking, however an overall networking background would be expected. This would include a basic understanding of the OSI model. Knowledge of basic switching and routing as well as the role of MAC addresses and IP addresses would be expected. Experience with WLAN's is expected, including an understanding of wireless network concepts such as SSID's, 802.1x, PSK, RF levels, SNR, Channel Utilization and 802.11a/g/n/ac/ax.
Members of this team are required to rotate through a 24 x 7 on call schedule, one week at a time for approximately 6-7 times per year.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs basic problem determination for the data and/or voice network.
Analyzes and installs new basic data and/or voice communication hardware and software; insures that new software releases and updates are thoroughly tested before implementation, and keeps accurate system documentation.
Monitors total data and/or voice network performance and capacities (hardware and software) and makes change recommendations to optimize the network's performance.
Occasionally participates on Information Services teams to advise and review on the appropriate solutions to the health care/business problems. Performs the data and/or voice network equipment analysis for the installation and implementation of basic projects.
Maintains good communications at all times, provides technical assistance, support, education, training, manuals and standards for Information Services staff .
Is self-motivated to learn and apply the basics of the data and/or voice network equipment, applications and tools.
Occasionally documents device changes on blueprints and updates the network databases as required for projects.
Identifies a need for and defines new standards or procedures as required.
Ensures effective first level support through effective CSC turnover documentation.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school education and at least 2 years experience in a telecommunications/networking position.
An equivalent combination of education and experience may be substituted.
Experience with AutoCAD or similar software would be beneficial
Experience with wireless troubleshooting tools such as Air Magnet would be helpful.
Internal Number: JR54035
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.