Provides seamless scheduling of services and financial clearance for patients and referring physician offices. Collects and maintains accurate patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.
Schedules patient appointments, completes accurate pre-registration and insurance verification system wide, for providers including specialty and ancillary services throughout Geisinger, to ensure timely and accurate information for future scheduled appointments and accurate payment for services.
Communicates appropriately and effectively with patients, referring physicians, departments, specialties and assigned sites in compliance with customer service standards.
Understand and comply with all regulatory restrictions within the patient access arena to include HIPPA, MSP, Advance Directives, Medicare – Advanced Beneficiary Notice, Financial Responsibility Form Collaborates with Clinic Operations to assure that all requests are satisfied within the time frame specified by the referring provider.
Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
Processes requests for referrals and obtains the referrals for physician offices in compliance with third party payer referral guidelines and requirements Provides one-call resolution whenever possible Responsible to address patient and referring physician needs pertaining to insurance coverage and benefit eligibility inquiries and appointments.
Reviews outstanding balances and pre-service patient liability with patients.
Refers patient for Financial Counseling as appropriate.
Achieves and maintains service goals related to departmental metrics.
Achieves and maintains quality and service standards; makes suggestions for improvements to procedures or innovations to enhance the patient experience Scans all information into the patients record that is received from referring providers Provides basic analysis to operations, administration and other teams relating to scheduling and financial clearance.
Coordinates efforts with clinical and Revenue Cycle departments to resolve referral, appointment, insurance, and other patient appointment-related concerns.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
8-10 hour days
Occasional weekends - required.
Flexible work schedule, small team, and the ability to work from home.
High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)
Minimum of 2 years-Related work experience (Required)
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.