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Looking for an opportunity in healthcare corporate business? Join our Revenue Cycle Department. The position is with Banner's Hospital Variance Department which is part of Revenue Cycle. Joining as an entry level clerical position will allow you to gradually learn about revenue cycle specifically pertaining to refund process and customer satisfaction. This position is a great start to a long-term career within Banner, providing opportunity to advance within Patient Financial Services. It doesn't stop at the clerical role, you will learn and use the same systems as other staff and have the exposure to the insurance and self-pay processes.

This is an entry level administrative position on our Variance team within the Central Billing Office. The clerk will be responsible for printing refund transmittals and EOBs from Refund representatives to match and submit for approval. They will also receive denial letters from the Quality Analyst for refunds that will be mailed to the payer. The position is an in-office position that will include a variety of clerical/administrative related duties to support the paper functions within the Variance department.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position provides a variety of support services to the Central Services billing, collections and payor unit teams. Responsible for accurate completion of tasks that expedite the billing process and improve customer service. Identifies and distributes all incoming billing claims and attachments to the appropriate unit teams. Obtains and distributes information requested by the payor for reimbursement, such as medical records, Explanation of Benefits and pre-authorization documents. Retrieves payment and transfer documents posted through the Cash Posting Department, sorts and distributes reports and correspondence.

CORE FUNCTIONS
1. As assigned, evaluates, sorts, matches and distributes all billing statements and other attachments to the appropriate payor unit in a timely manner. Uses critical thinking and communication skills to resolve exceptions and missing statement or attachment issues with operations staff prior to distribution of billing. Based on area of assignment may act as a site courier.

2. As assigned, updates Patient Accounting system with appropriate notations to reflect the activities performed: Mail Outs, Faxes, Patient Statements, Medical Records, etc.

3. As assigned, sorts and distributes reports and correspondence to the appropriate payor units. Performs all mail out functions for both primary and secondary paper claims on a daily basis.

4. Obtains, maintains, and distributes information requested by the payors to process claims for reimbursement.

5. As assigned, retrieves all requested payment and transfer documents posted through Cash posting Department in a timely manner.

6. Creates spreadsheets and reports from databases to provide statistical data as requested.

7. As assigned, delivers mail and interoffice supply shipments.

8. Works under regular supervision. Internal customers are Patient Financial Services staff, accounts receivable staff, and facility admitting staff. External customers are physician office staff, patients and patient families, insurance and other payor organization staff.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Based on area of assignment, must posses a valid driver's license and be eligible for coverage under the company auto insurance policy.

Excellent organization, customer services and critical thinking skills, as well as excellent communication and human relation skills are required. Requires verbal and written communication skills with the ability to exercise tact and diplomacy in dealing with the public.

Accurate keyboarding and ten key data entry skills are required. Must be able to effectively use all common office software applications, spreadsheets, databases and word processing.

PREFERRED QUALIFICATIONS
Basic knowledge of Patient Accounting Terminology, general insurance laws and guidelines, insurance coverage types, and hospital billing procedures preferred. One or more years of business or clerical office work experience.

Additional related education and/or experience preferred.