Front Office Assistant Physicianâ™s Office AdventHealth Medical Group FT Days Ocala

Location Address- Ocala, FL

Top Reasons to Work at AdventHealth Medical Group West Florida

Rollover PDO with service year increases in accrual

Comprehensive benefits package; including tuition reimbursement and matching 403b plan

Patient facing positions receiving company paid initial sets of scrubs

Company Discount programs

• Provides back up to all front office positions; check in, check out, and medical records
• Provides data and assistance to Practice Manager / Office Coordinator as required
• Communicates in a cordial, professional manner with patients via phone and in person to meet the patientâ™s needs as soon as possible
• Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages
• Maintains correspondence, including: progress notes and new patient packets
• Updates referring physician database when necessary
• Assesses new patient files waiting to be seen and appropriately handles old patient files
• Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed
• Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information    into system as required
• Constructs insurance copies for proper insurance verification with new patients as requested
• Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity
• Enters charges for daily reconciliation
• Handles patient concerns or refers to administration appropriately

• High School diploma/equivalent
• Previous customer service experience
• Medical office or medical call setting experience preferred

Provides operational office support in delivery of patient care in a physician office environment.  Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier.