Career Center
Consumer Access Specialist - Full Time - Days
AdventHealth
| Description Consumer Access Specialist AdventHealth Daytona Beach Location Address: Daytona Beach, FL Work Hours/Shift: Full Time Days GENERAL SUMMARY: Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. QualificationsKNOWLEDGE AND SKILLS REQUIRED: · Mature judgement in dealing with patients, physicians, and insurance representatives · Working knowledge of Microsoft programs and familiarity with database programs · Ability to operate general office machines such as computer, fax machine, printer, and scanner · Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion · Ability to communicate professionally and effectively, both verbally and written · Ability to adapt in ever changing healthcare environment · Ability to follow complex instructions and procedures, with a close attention to detail · Adheres to government guidelines such as CMS, EMTALA, and HIPPAA and AdventHealth corporate policies EDUCATION AND EXPERIENCE REQUIRED: · One year of relevant healthcare experience · One year of customer service experience · Prior collections experience · High School diploma or GED
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