We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Internal Number: 4
About Acadia Healthcare
Bringing years of patient-facing experience to the leadership team, Michael Genovese, M.D., J.D., is a clinical psychiatrist, addiction specialist and the chief medical officer of Acadia Healthcare. He is also the medical director of the Officer Safety and Wellness Committee of the FBI National Academy Associates (FBINAA), helping to equip first responders with the tools they need to withstand, recover and grow following repeated trauma.
Dr. Genovese serves on the CMO Corporate Council of the Joint Commission, seeking to optimize quality and safety in healthcare. He is also a diplomate of the American Board of Psychiatry and Neurology, a member of the American Psychiatric Association, the American Medical Association, the American Academy of Addiction Psychiatry and the American Society of Addiction Medicine.