Serves as administrative and technical support to the Brandywine Conference Center and Wilmington Campus meeting rooms by providing technical support for the state-of-the-art audiovisual equipment and operational support for the day to day operations. This position is also responsible for delivering an exceptional video conference and technology meeting experience to all staffing levels at Christiana Care Health System.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Coordinates scheduling of multiple event rooms across the Wilmington Campus. Manages scheduling for all meeting rooms at Wilmington through the scheduling software system (Resource Scheduler).
Oversees upkeep of the Brandywine Conference Center as well as meeting rooms at Wilmington.
As part of the daily operational support responsibilities this position will perform room rounding to conduct proactive technological equipment maintenance.
Regularly rounds all meeting rooms checking furniture cleanliness, carpet wear, and general repairs as needed. Follows through with maintenance, EVS, IT, and vendor service requests to resolution.
Completes room set ups, clean ups, and changes during the day shift. Coordinates set ups/changes with EVS for evening shift.
In conjunction with event sponsor, helps to facilitate all provided services to support special events (lectures, symposia, receptions). May include working with catering, environmental services, information technology staff, and security to insure resources are available before, during and after event.
Meets with the event sponsors to guide room set up, vendor needs, catering, and technological requirements prior to event. Is on hand during event to assist as needed insuring event flows as smoothly as possible.
Perform on-site analysis, diagnosis, and resolution of technological equipment problems for a variety of end users, to recommend and implement corrective hardware solutions, including off-site repair as needed.
Coordinates with vendors to upgrade, install, and maintain room system components.
Sets up videoconferences with sending participant and support staff at other sites, insuring connection is live and ready at start of event.
Monitor conferences and presentations to ensure all setup and technological needs are met.
Identify technological problems, make repairs, and communicate to appropriate staff, leadership, and vendors along with tracking problems via ServiceNow and Microsoft Teams.
Performs daily room inspections and weekly testing to ensure all functionality is in premium working order.
Oversees user education pertaining to knowledge of conference room policies, technological equipment operation, and Resource Scheduler usage
Assists the Conference Support Department with coordinating coverage and incident response across multiple campuses.
Assists the Conference Support department with coverage at all Christiana Care Health System locations including Newark and Avenue North.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma required. Associates Degree preferred.
Three years' experience with audiovisual equipment and computers.
An equivalent combination of education and experience may be substituted.
Internal Number: JR55119
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
