As one of the first individuals encountering patients, the Rehabilitation Assistant (RA) is an essential team member supporting customer service and business operations. The Rehabilitation Assistant supports the delivery of services to customers receiving outpatient physical therapy, occupational therapy, speech therapy, edema services and cardiopulmonary rehabilitation.The RA is responsible for working at a check-in desk, staffing a call center for appointments, following up on insurance related or order requests, facilitating correspondence to medical professionals, managing queues for regulatory related paperwork, supporting supply management and cleaning department equipment.
This casual position supports planned and unplanned time off as well as volume needs. Shifts are typically 8 to 10 hours dependent on location. Fairview Lakes Rehab Services delivers outpatient care at Wyoming, Chisago, North Branch and Pine City.
(2)-10 hour days at Fairview Lakes Rehab Orthopedic Center (Monday and Wednesday, 7-530) and (1)-5 hour day at Fairview North Branch Clinic-Rehab (Friday, 7-12pm)
The Rehab Assistant performs clerical work for the Rehabilitation Services department. This includes, but is not limited to, answering telephones, faxing, scheduling, greeting, arriving and registering patients, obtaining demographic information, insurance verification, chart preparation and filling and verification of daily charge sheets, data entry of medical information. Job expectations include:
Maintains and order supplies for patient care and office using the established systems.
Maintains department cleanliness and order.
Performs routine cleaning of the Rehabilitation Services department. Includes setting up patients arrival and cleaning areas after treatment, stocking supplies.
Provides excellent customer service by communicating effectively and respectfully with patients, families, visitors, physicians, community, referral sources and Rehabilitation Services team.
Demonstrates strong patient and customer focus and gives positive representation of the Rehabilitation department to other departments and customers.
Offers ideas to improve systems efficiency, cut costs, increase quality and productivity, enhance communication, and be an active member of a process improvement team.
One year medical office experience
High School diploma or equivalent
One year hospital or clinic front office experience with electronic scheduling, registration and Microsoft Office and Outlook
Certified Nursing Assistant
Additional Requirements (must be obtained or completed within a period of time) :
Strong customer service skills
Strong interpersonal communication skills
Excellent computer skills
Ability to multi-task
Ability to work in a fast-paced office environment
Flexibility to work various shifts and locations required
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.