The Patient Financial Services Department is seeking a Patient Authorization Specialist to work in collaboration with the MSK clinical and administrative staff, patients, and insurance carriers. In this role, you will play an integral role in MSK's ability to expand access to care by working with insurance carriers to pursue the maximum reimbursement for care. This is essential for reducing the financial barriers experienced by patients being treated for cancer.
An effective communicator, capable of strategizing how to connect with different audiences and craft communications based on that understanding
Someone that can work autonomously and handle difficult interactions
Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances
Results-oriented and agile to adapt to new opportunities and tough challenges with high energy, and passion
Actively seeking new ways to grow and be challenged, using both formal and informal development.
Lead the patient insurance authorization process for services that are requested by the clinical staff responsible for the patients care which include chemotherapy, radiology tests, physical therapy, and supportive drug therapy.
Work proactively with insurance carriers to ensure that all of the required information for payment has been received in a timely fashion.
Communicate and advise the clinical team on any changes in insurance companies reimbursement practices related to the authorization of process.
Maintain ongoing communication with the clinical team during the authorization process to provide timely updates on the outcomes of the requests for services from insurance carriers.
Educate and counsel patients on their insurance coverage and explain payment options that are available to them.
A Bachelor's degree preferred
Experience authorizing or verifying insurance
Excellent written and verbal communication skills
Ability to work independently and capable of making decisions
Patient or customer service experience
Schedule: Monday-Friday (9am-5pm)
Internal Number: 2021-46820
About Memorial Sloan Kettering Cancer Center
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.