Patient Care Technician - Walgreens Express Care - AdventHealth Medical Group West Florida

Location Address: AdventHealth Medical Group West, Palm Harbor, FL

Comprehensive benefits package; including tuition reimbursement and matching 403b plan

Patient facing positions receiving company paid initial sets of scrubs

• Ensures the smooth operations of the clinic with the goal of a positive patient experience with every encounter.
• Greets patients with a smile and assists patientâ™s through self-scheduling (kiosk/online).
• Proactively manages patient waiting area by addressing patient needs and communicates wait times.
• Fills patient cancellation slots efficiently in keeping schedules booked for the provider.
• Communicates in a cordial, professional manner with patients via phone and in person to meet the patientâ™s needs as soon as possible.
• Advocates services (range of sick services, flu-shots, vaccines, sports/camp physicals). Ensures all patients are asked to complete customer engagement survey. Generates customer awareness of the clinic and its services in the store by disseminating marketing materials and talking to customers. Ensures marketing materials are visible in-patient waiting area.
• Assists in maintaining clinic cleanliness by cleaning exam rooms before and after patient use and at the end of the day and other duties as needed. Checks bathrooms for cleanliness and reports to provider as needed.
• Facilitates clinic and patient flow for the provider by preparing the patient in the exam room. Collects and enters all pertinent demographic data including insurance information, identification, applicable consent forms, chief complaint, medication list, medical/surgical history. Performs vital signs and point-of-care testing as requested by the provider.
• Elevates patient concerns/immediate patient care needs immediately to the Provider on duty in the clinic. Provides service as chaperone for exams as requested by provider and/or patient.
• Maintains correspondence, including offline packet and VIS forms.
• Performs daily inventory of medical/office supplies and communicates ordering needs to practitioner on duty.
• Assists provider in opening and end of day procedures.

• High school diploma or equivalent and at least 1 year of experience in patient care.
• Current, valid CPR certification is required (BLS). 
• Proficient with computer programs with word processing: PowerPoint, Excel, Word
• Demonstrates interpersonal skills by effectively communicating with all levels of management and staff.
• Strong emphasis on organizational skills and strong attention to detail and ability to multitask.
• Ability to deal with data that is of a sensitive and confidential nature (HIPAA).
• Completion of training program as Medical Assistant, Emergency Medical Technician, Certified Nursing Assistant, RN student with completion of 1 semester in clinicals (Preferred)

This role is responsible for creating an amazing experience through patient-centric activities including patient acknowledgement and assistance in the retail clinic environment. The Patient Care Tech is visible at the front desk 85+% of the time and is responsible for the overall patient flow through the clinic.