Director Employee Services AdventHealth Corporate

Location Address: 893 Hope Way Altamonte Springs, FL 32701

Top Reasons To Work At AdventHealth Corporate

• Great benefits
• Immediate Health Insurance Coverage
• Career growth and advancement potential

Work Hours/Shift:

• Full-Time, Monday – Friday

You Will Be Responsible For:

• Leads the administration of HR Employees Services which includes Employee Contact Center, core HR administration, benefits, compensation, and document management in alignment with AdventHealth's business strategy
• Provides direction to the Employee Services leadership team to ensure operational effectiveness, cross functional alignment, continuity and successful delivery of services throughout Adventist Health System
• Creates a culture of continuous feedback, process improvement and ongoing learning and development
• Ensures the development of effective training materials necessary for successful service delivery
• Partners with key stakeholders to ensure effective use of technology, staffing and process for optimal service delivery
• Reviews metrics and tracking mechanisms to ensure operational performance is in accordance with established metrics, quality standards, and service level agreements; Reports variances to HR Shared Services Executive Director
• Collaborates with HR Strategic Administration to ensure the administration of the total rewards program is compliant with all policies and regulations and in alignment with organizational values
• Partners with HR Leaders to implement strategic initiatives and ensures Employee Services leaders have the tools and resources for successful execution
• Stays abreast of market trends, state and federal laws, and regulatory requirements; Ensures compliance with the analysis, maintenance, and communication of required reporting
• Develops recommendations for changes to service level agreements; Seeks buy-in and approval from stakeholders and implements changes as appropriate
• Serves as an interface between HR Employee Services and other HR teams, HR Business Partners, and HR leadership as needed
• Serves as an escalation point for complex issues and utilizes strong negotiation/mediation skills and experience to reach resolution
• Develops and maintains effective relationships with HR leaders and HR Strategic Administration to foster a team environment promoting open communication.
• Partners with HRBP’s to assess facility needs and identify any challenges and gaps
• Assists functional administrative managers with escalated and complex issues

What You Will Need:

• Bachelor’s degree in Human Resources, Business or Health Administration, or a relevant field
• Ten years’ experience in Human Resources, specifically in a Human Resources operations environment
• Seven years’ experience in a management role
• An HR Industry Certification: SPHR (Senior Professional Human Resources), or SHRM-SCP (Society for Human Resource Management), preferred
• Experience in a large employer setting with complex and HR programs and policies, preferred
• Human Capital Management (HCM) experience, specifically PeopleSoft, preferred
• Master’s degree, preferred

Job Summary:

The Employee Services Director oversees all activities related to HR Employee Services which includes Employee Contact Center, core HR data administration, benefits, compensation, and document management functions for AdventHealth. Ensures Employee Services operates according to established policies and procedures while successfully resolving and routing employee inquiries, maintaining employee data, and meeting established service level agreements. Provides direction and leadership to Employee Services team and is responsible for cultivating a learning organization that promotes a culture of customer service, cross functional alignment and continuous process improvement.  Works with HR Strategic Administration in implementing and evaluating ongoing policies, programs, functions, and activities to ensure they are consistently administered and compliant with company policies and government regulations.