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Come join our team at Litchfield Health center. We are looking for a Customer Experience Rep who is energetic, friendly with people, and the willingness to learn, take initiative and work in a fast-paced environment. Our team works with all ages of patients ranging from newborns to the elderly within our community. We value caring and empathetic people who want to treat each patient as if they were a member of their family. In this position, you would be working for an small Family Practice that turns into a Respiratory Clinic in the afternoon: must be comfortable with that.

The Medical Assistant will be responsible for handling messages, assist with walk-ins, complete xrays, and cover for both family medicine and pediatrics as needed.

We are able to provide exceptional and consistent medical care with our dedicated staff who pride themselves in working as a team while providing high quality, comprehensive care. We are looking forward to having you join our team. We are open Monday thru Friday, with no Holidays.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Loveland, Colo. and Torrington, Wyo., to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY
This position performs prescribed chest and extremity radiographic procedures in accordance with department/facility policies, procedures and protocols. This position ensures optimal care/treatment to patient population. This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience.

CORE FUNCTIONS
1. Prepares patients for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.

2. Performs the setup, acquisition and processing of prescribed chest and extremity radiographic procedures in accordance with established departmental/facility policies and procedures. Educates patients/families regarding the procedure and/or treatment to be performed.

3. Assists providers with exams and minor in-office procedures which could include taking patients' blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG's. Acts as chaperone as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.

4. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.

5. Prepares and maintains accurate documentation in accordance with established departmental/facility policies and procedures. This includes, but is not limited to, complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.

6. Maintains a clean, functional environment, including exam rooms and storage areas. Cleans and disinfects equipment and instruments using appropriate solutions, following sterilization procedures, and following manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs. Evaluates equipment quality control measurements in accordance with established departmental/facility policies and procedures. Trouble-shoots equipment problems and notifies appropriate personnel to maintain equipment performance.

7. Orders supplies and stocks patient care areas. Monitors inventory including medication/injectables and immunizations (e.g. expired medications/equipment and recalls). This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.

8. Ensures the efficient operation and workflow of the department by coordinating patient workflow throughout the day. Ensures exam rooms are stocked, performing room set-up, establishing patient transport, and schedule coordination with multi-disciplinary team members.

9. This position independently performs prescribed chest and extremity radiographic procedures and performs as a medical assistant under the direct supervision of the providers in accordance with department/facility policies, procedures and patient protocols. This position interacts with physicians; patients and patients' families; other external contacts, such as regulatory and health agencies, employees of other health care institutions, community providers and agencies; and all levels of staff in a variety of departments concerning the health care of the patient. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Practical Radiologic Technologist or Limited Scope licensure by state regulatory agency. Medical Assistant Certification must be completed within 6 months of hiring. BLS certification required.

Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion.

PREFERRED QUALIFICATIONS

Knowledge as normally obtained through graduation from an Accredited Medical Assisting Program. Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.

Additional related education and/or experience preferred.