JOB SUMMARY :

This Application Analyst (Laboratory Information Systems) will analyze operational processes and information generation or utilization. The Application Analyst will design, develop, manage, test, train, implement and support computer-based information systems and various applications. Manage multidisciplinary teams within Health IT for continuous process improvement, maintenance functions and support for business operations, analyst and programmers with technical problems. Mentor, train and educate lower level resources. Must have knowledge of Millennium PathNet, Cerner CoPath Plus, and/or Millennium Helix and/or Soft Lab and Soft Bank or prepared to become a subject matter expert in all areas. Laboratory Billing experience is strongly preferred for this role .

Key Functions and Expected Performances :

• Knowledge Level: Each Position must contain a level of knowledge of all the applications within the LIS team to manage and support. As the employee grows and develops, their ability to be an SME within each application is achieved and changes. End result and goal is that any level can do basic support and on call while employees grow in the knowledge and understanding of the applications utilized on the team and less support by the vendor. The following experience is preferred:
  • Pathnet, Copath Plus, Helix Tables experience
  • Interface understanding/troubleshooting
  • Experience as a Laboratory Scientist with application implementation experience
  • SME for any one of the applications and understanding of the other systems
  • Clinical Genetic Molecular Biology background
  • Epic Genomic module experience or exposure is preferred

• Communication.
  • Communicate effective oral, aural and written skills with work groups, including internal LIS team members, HITS team members, Business Partner members as well as external participants
  • Willingly share knowledge with other teams and team members
  • Work collaboratively with other teams to expedite resolution to problems
  • Prepare and deliver presentations to a teams and user presentation
  • Communicate problem resolution to users and staff seeking feedback as to action taken to resolve a problem and the success or non-success
  • Review feedback and take appropriate action seeking directions and assistance from team leader/mentor
  • Provide written program documentation as per standards
  • Provide timely status reporting as required or needed
• Integrity and security of data
  • Ensure the integrity and security of institutional data
  • Promote confidentiality, security policies and procedures
  • Provide support for user security processes
  • Mitigate the impact of data across systems
  • Collaborate on team maintenance support and workflows between clinical and financial systems
• Analysis and Definition
  • Conduct interviews with end users, vendors and staff to determine needs/requirements
  • Review information on more complex assignments/projects with team leader/mentor, seeking input and direction
  • Prepare functional and technical specifications along with appropriate supporting documentation including, but not limited to, recommendations, ROI , project scope, costs, and others requested
  • Effectively identify problems, risks and their resolutions
  • Recognize and point out procedural and technical impacts on assignments/projects in an environment of integrated systems. Seek advice and direction from team leader/mentor to assure the impact is properly addressed
  • Analyze individual assignments and provide accurate time frame estimates for completion
• Technical Knowledge
  • Provide a variety of programming duties with direction
  • SR submissions for vendor supported tasks
  • Develop effective, efficient internal design and detail pathway workflow documentation
  • Adhere to basic programming standards
  • Produce/build programs within regulatory agency guidelines
  • Collaborate with the QA teams and business partners to establish comprehensive and detailed functionality test plans
  • Collaborate with the QA teams and business partners to establish comprehensive and detailed test plans for regulatory requirements
  • Relational DB retrieval ability to provide ad hoc information and data analysis
  • DA and DA2 Queries
  • CCL Queries
  • SQL Queries
  • Intense knowledge of interfaces and integration
  • Strong knowledge of operating systems and support tools
  • Use debugging tools and monitor effectively
  • Maintain skills and programming languages as commensurate for experience level
• Application support
  • Ownership of Incident management and problems resolution processes.
  • Effectively work with users to understand problem and recognize and define needs/problems within the appropriate processes
  • Ability to distinguish critical needs/problems and prioritize among less urgent needs
  • Follow through from analysis to problem resolution, modifying software as necessary
  • Facilitate quality customer service
  • Provide on-call support as assigned (but not limited to)
  • Millennium Pathnet (Gen Lab, Micro...etc)
  • Millennium Helix
  • Copath Plus
  • SCC Softbank
  • 3 ^rd party software to support all the applications
  • Continually increase breadth and depth of application knowledge
  • Understand integration and interfacing among systems
  • Create documentation for continuous process improvement, education and training
• Professional development
  • Actively identify and participate in training, education and development activities to improve knowledge and performance to sustain and enhance professional development
  • See learning as a part of work
  • Actively seek understanding of VUMC organization and goals
  • Demonstrate professionalism at all levels
  • Demonstrate willingness to learn new skills
  • Accept constructive criticism
  • Demonstrate initiative in self-directed learning
  • Provide guidance and training to others
  • Conduct peer review when requested
  • Conduct review of supervisors when requested
• Leadership
  • May function as team leader for projects with small to medium scope and may assume project management responsibilities as assigned
  • Must be able to identify the project scope, perform resource analysis
  • Demonstrate ability to build and lead project teams by prioritizing tasks and work assignments effectively by delegating tasks as appropriate with documentation and target dates
  • Utilize project management tools/software as appropriate
• Procedures and Processes
  • Follow incident management and change management procedures
  • Perform design reviews and technical reviews when appropriate
  • Perform functionality testing for accuracy of request
  • Perform daily, weekly, monthly, semi-annual and annual maintenance tasks for database maintenance
  • Follow escalation procedures according to departmental policies and procedures
  • Document problem resolution appropriately (i.e., Solve, Change)
  • Incorporate Disaster Recovery concepts into systems and procedures

TECHNICAL CAPABILITIES:
PRODUCT KNOWLEDGE (NOVICE): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.

BUSINESS KNOWLEDGE (NOVICE): Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.

PROBLEM MANAGEMENT (NOVICE): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.

TECHNICAL ANALYSIS - (NOVICE): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.

CONFIGURATION MANAGEMENT AND PLANNING - (NOVICE): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.

TESTING - (NOVICE): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.

About the Department:

Health IT

HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center's mission of:

• Delivering distinctively personalized care
• Improving the health care of individuals and communities regionally, nationally and internationally
• Providing transformative learning programs
• Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today's ever-changing marketplace. Our 500 colleagues provide ongoing support over each product's entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center's 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT) . The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values of accountability, transparency and execution , delivered with a strong Partner Promise .

Position Shift : Days

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
• Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
• Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
• The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
• Magnet Recognition Program: Received our third consecutive Magnet designations.
• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
• Human Rights Campaign Healthcare Equality Index: 6 ^th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.