Medical Front Office Assistant: AdventHealth Medical Group West Florida
Location Address: Tampa, FL
Top Reasons to Work at AdventHealth Medical Group West Florida
Rollover PDO with service year increases in accrual
Comprehensive benefits package; including tuition reimbursement and matching 403b plan
Patient facing positions receiving company paid initial sets of scrubs
Company Discount programs
Full Time Days
You Will Be Responsible For:
Provides back up to all front office positions; check in, check out, and medical records
Provides data and assistance to Practice Manager / Office Coordinator as required
Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible
Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages
Maintains correspondence, including: progress notes and new patient packets
Updates referring physician database when necessary
Assesses new patient files waiting to be seen and appropriately handles old patient files
Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed
Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required
Constructs insurance copies for proper insurance verification with new patients as requested
Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity
Enters charges for daily reconciliation
Handles patient concerns or refers to administration appropriately
Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary
Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners
Assists in pulling scripts, labs, charts for triage. Communicates with practitioners clearly and accurately
Maintains updated documentation of identified action work lists needed for daily operations
What You Will Need:
High School Graduate or equivalent
Proficient with computer programs with word processing: PowerPoint, Excel, Word
Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors
Strong emphasis on organizational skills and strong attention to detail and ability to multitask.
Ability to deal with data that is of a sensitive and confidential nature (HIPAA).
Ability to work independently and in a team environment.
Displays professional interactions with all levels of internal and external customers.
Excellent verbal and written communication skills.
Provides operational office support in delivery of patient care in a physician office environment. Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.