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Consumer Access Specialist – AdventHealth - LAKE WALES

Location Address: 410 South 11th Street, Lake Wales, FL 33853

Top Reasons to work at AdventHealth - LAKE WALES

• A historic community with a hometown family feel; voted “friendliest small town in FL”
• Surrounded by golf courses, beautiful lakes, and outdoor adventures
• The facility is just 20 minutes away from LEGOLAND Florida
• Faith-based work environment
• Great benefits 

Work Hours/Shift:   Full Time Night (Wednesday - Saturday 9pm-7am)

You Will Be Responsible For: 

• Demonstrates, through behavior, Florida Hospital's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Registers patients for services and achieves accuracy. Works patient accounts in regard to insurance identification and selection, along with required protocols associated with insurance selection. 
• Creates accurate good faith estimates in an effort to maximize up-front cash collections, in addition to, adding collection documentation where required. Meets or exceeds upfront collection standard goal, assigned to location of responsibility, to protect financial standing of Florida Hospital. 
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. 
• Achieves productivity standard by monitoring patient tracking board to proactively identify patients that require registration to be completed.  
• Accountable for maintaining a working relationship with clinical partners to ensure open communication between clinical, ancillary and patient access departments, and enhances patient experiences.
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partners’ registration needs. 
• When working Guest Services: performs other specialty services and duties as requested to ensure the smooth operation of the Guest Services/Information department.  

Promotes a safe work environment by following through with ID badging system of guests, as required. Adheres to HIPAA guidelines when dealing with patient information.

REQUIRED:

• One year of customer service experience 
• High School diploma or GED 

PREFERRED:

• One year of relevant healthcare experience
• Prior collections experience
• One year of customer service experience
• One year of direct Patient Access experience
• Associate’s degree

GENERAL SUMMARY:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.