The Outpatient Clinic Assistant greets and welcomes patients and visitors upon arrival. Schedules patient visits including coordination of the scheduling of multiple physician visits related to the delivery of specialty care. Obtains and updates patient insurance and demographic information. Ensures authorizations from third party payors are secured in conjunction with UMPhysicians referral management staff. Maintains high visibility and availability at entrance/exit. Is responsible for servicing patients and families until which time patient care staff can assume responsibility.
This is a full time (1.0 FTE), day, benefit eligible position! Typical shift is Monday Friday 9:30AM 6:00PM.
Demonstrates excellent customer service skills to patients/visitors in the clinic/on the phone
Greets patients in respectful manner
Assesses need for special accommodation/transfer
Responds to patient questions in an appropriate manner
Addresses customer satisfaction issues in an efficient manner
Relays preparatory instructions to patient
Provides direction to patients and visitors to appropriate areas within the hospital, outpatient clinics and ancillary services
Demonstrates proper telephone and paging system technique and etiquette
Coordinates visits with specialists, diagnosticians, and all other ancillary departments integral to the delivery of specialized care for Fairview
Properly manages medical record information when preparing and transferring charts.
Provides secretarial support including
Transcribes physician orders
Uses forms/documents required for patient care visits
Collaborates with other health team members, including physicians, residents, fellows, nursing and clerical staff, and other ancillary services, to provide quality care for patients and families.
Responds to patient questions in an appropriate manner.
Demonstrates ability to prioritize the multiple needs of specialty clinic patients to most effectively coordinate services and enhance patient convenience and satisfaction.
Operates the scheduling, registration, referral, billing, and record results reporting systems
Verifies and completes necessary information for registration, charge capture and referral management process
Demonstrates knowledge of contracted payors and obligations of primary or specialty clinic
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Excellent customer service and communication skills.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.