Financial Counselor AdventHealth Zephyrhills

Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541

Top Reasons to Work at AdventHealth Zephyrhills

• FH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award
• Leapfrog Hospital Safety Grade A Spring/Fall 2018
• One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
• Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
• First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission

Work Hours/Shift:

Full Time Day

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION

You Will Be Responsible For:

• Ensures all accounts are worked / patients seen and followed up on regarding collections and outcomes
• Professionally interviews patients in person and telephone to secure hospital payment or arrangements as necessary
• Understands Charity, external loan source(s), prompt pay, payment plans and other sources and assistance available to patients. Assists front-line staff with understanding of hospital and AdventHealth policies regarding collections
• Consults with Medicaid screening / placement vendor as needed
• Assist with Registration workload as necessary (including verification, scanning) proper hand-off to other departments etc.
• Ensures demographic / account information is correct.  Verifies information entered by Patient Access staff
• Verifies benefits and eligibility on accounts.  Documents accordingly.  Scans benefit notes into account

Safety

• Has patient confirm their identity when possible; cross references with database to ensure accurate MPI
• Ensures work areas are neat and tidy; floors/aisles are unobstructed – takes action on items which may pose a safety issue to coworkers and / or patients

Collections and Financial Stewardship

• Estimates and explains patient charges
• Interprets and explain insurance benefits to patients
• Collects proper co-pay’s and patient portions at time of service.  Is firm and persistent, but pleasant in carrying out the collection responsibility
• Understands all collection policies and options

Compliance/Laws/Regulations

• Asks Medicare MSP questions to determine if Medicare is the primary payor
• Understands and completes ABN forms as required
• Maintains patient confidentiality at all times / HIPAA guidelines
• Completes annual educational requirements prior to anniversary date
• Maintains The Joint Commission, AHCA and other regulatory requirements
• Maintains Points of Integrity as outlined in Compass Point
• Understands EMTALA guidelines
• Complies with all organizational policies regarding ethical business practices
• Regularly attends staff meetings/responsible for reading minutes (or email summaries) of those missed 

Professional Standards

• Actively participates in performance improvement and process improvement (PI) activities; offers suggestions/ideas/input
• Adheres to dress code; appearance is clean and neat and wears identification while on duty

Mission and Patient Experience

Introduces self to patients with name, greeting etc.

• Professionally interacts with patients; creates a positive first impression
• Answers the telephone with proper greeting
• Offers assistance to co-workers rather than waiting to be asked for help
• Shows patients the way rather than pointing, when possible
• Refrains from voicing negative comments when speaking to patients such as “I don’t know”, “we are having problems”, “you need to”
• Keeps people informed when they are waiting, so they know what to expect