The Financial Counselor is responsible for working with patients who express difficulty in paying for services, assisting patients with the Medical Assistance process, and identify patients for Fairviews Charity Care program. This position works directly with medical staff, nursing, insurance carriers and ancillary departments to assist families in obtaining healthcare and financial services, as well as to determine and educate the patient of their financial liabilities and potential payment sources.
Responsibilities/Job Description
Work with patients who express difficulty in paying and inform patients of their financial assistance options.
Screen patients and process applications for Medical Assistance and other public assistance programs, while working with patients to ensure applications are completed.
Determine whether patient has previous outstanding balances to incorporate in Medical Assistance application.
Coordinate efforts within the Patient Access department to determine and educate the patient of their financial liabilities and determine possible payment alternatives.
Review and resolve accounts that are complex and require a higher degree of expertise and critical thinking.
Initiate the deferral process for all patients who are not financially cleared and who meet the deferral criteria per the deferral policy.
Self-manage daily processing workload and prioritize patient accounts to accurately complete work in a timely, efficient manner to prevent service delays and payment issues.
Screen and qualify patients for charity care using the established guidelines and ensure patients are properly instructed and educated on completing the application process.
Qualifications
Required
Three or more years in a customer service role with six or more months or experience in hospital billing and follow-up experiences
Preferred
BA/BS degree
Two or more years of healthcare customer service
Two or more years of hospital or clinic business office
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
