Clinical Registration Assistant

Location: Floating to Centra Care facilities in the Greater Orlando area

Top Reasons to work at AdventHealth Centra Care

• Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
• Fulfilling work with people who treat you like family.
• Excellent benefits, market-driven wages, and career development opportunities.
• Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
• Opportunities for advancement as we expand our network across the nation.

Work Hours/Shift: Full time; hours of Centra Care operation are Monday-Friday 8am-8pm, and 8am-5pm on Saturdays and Sundays, and some holidays

You Will Be Responsible For:

• Demonstrates through behavior AdventHealth’s Service Standards of Know Me, Love Me, Make it Easy and Keep Me Safe.
• Drives customer service initiatives by creating and owning the patient experience.
• Performs properly and legibly documents and reports all procedures and assessments in accordance with department policy.
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration
• Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested
• Verifies insurance eligibility and determines accurate up-front collection amount
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel
• Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)
• Utilizing age-specific guidelines, assesses patient during clinical check-in, documents pertinent medical information and vital signs. Assesses for signs of abuse or neglect.
• Application of simple dressings and splints as ordered by provider
• Performs POC (point of care) tests including but not limited to COVID, Flu, Strep, Urinalysis, etc.   Urine drug screen collections in accordance with Department of Transportation (DOT) and Florida Drug Free Workplace Guidelines.
• Appropriately complete check-out duties and relays instructions/care to the patient or family Performs required Quality Control checklist to ensure safety of the patient
• Follows CDC guidelines, infection prevention practices, demonstrates appropriate use of PPE

What You Will Need:

EDUCATION AND EXPERIENCE REQUIRED:

KNOWLEDGE AND SKILLS PREFERRED:

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements
• Ability to operate a computer, copier, fax, and scanner
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
• Ability to request and collect co-pays and outstanding balances
• Comprehensive knowledge of general medical assistant practices

GENERAL SUMMARY:

The Clinical Registration Assistant under supervision of the Practice Manager is responsible for registering employees with appropriate demographic data and billing information and assisting with clinical patient flow by performing designated patient care duties. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.