The scheduler is responsible for scheduling appointments for physical, occupational and speech therapy services within our electronic health record (EHR). This work involves verifying therapist shifts/hours in our staffing system, creating therapists schedules in our EHR, and supporting department supervisors with staffing patient care volumes. This is a fast-paced role which serves as a communication hub for the entire department, helping to connect the therapy teams with other clinical teams. Clerical duties include assisting with insurance and charge requirements, maintaining departmental emails and managing staffing plans.
The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.
Completes scheduling functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates ing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.
schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources.
Scans pertinent documents into the patient record
Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
Completes clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Develops and implements office/department procedures to maintain systems and records
Orders supplies and monitors par levels for the department
Locates and orders repairs and service requests
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
The PSC working in settings that are providing patient care are responsible for:
Checking in patients
Facilitates all necessary paperwork
Obtains all necessary patient consent and delivers privacy and bill of rights information
Gathers patient demographic
Obtains necessary signatures
Ensuring waiting room and front desk appearance is professional and clean
Vocational/Technical training or Associate Degree
1+ years experience as a scheduler/administrative assistant in a healthcare setting
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.