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Quality Performance Analyst-Patient Access Center
Description Job Overview Under direction of Quality Performance Manager, this position will perform routine audits on inbound and outbound calls, score calls according to a standard approach, assess and aggregate data for opportunity, and participate in design sessions for Patient Access Services centered on advancing and elevating Patient Access customer service. Position will collaborate with learning lab team, project and program managers, and operational leadership to focus quality training and coaching activities to improve organizational performance. This position is responsible for independent review and analysis of a variety of quality and performance related data, providing expertise and recommendations at an individual, team, and depar
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