YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
Centralized Scheduler I OP Center Chemo Infusion Orlando Full Time Days
Location Address: 601 E Rollings
Top Reasons to work at AdventHealth - LOCATION
Work Hours/Shift: Full Time Monday - Friday 7:00a - 3:30pm
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Call Performance: Maintains established performance levels. Utilizes scheduling phone system and maintains service level and abandonment rate goal that is consistent with department goals.
Scheduling Performance: Creates patient accounts, schedules/reschedules appointments and pre-registers patients on inbound and outbound calls.
Accuracy: Enters accurate information in scheduling and registration systems maintaining an error rate of 1% or less. Updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves patient satisfaction for AdventHealth. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
Efficiency: Schedules patients efficiently and strives to fill customer requests on first call. Obtains necessary scheduling, demographic, insurance and clinical information to schedule, cancel or reschedule events by calling the physician office, department or a scheduling supervisor with a minimum of call transfers or callbacks. Uses judgment in ending call before completion and calls customer back at agreed upon time if a second call is required to complete the customer's request. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals.
What You Will Need:
Effective oral and written communication skills
Basic computer skills
Accuracy and data entry within established time constraints.
Knowledge of medical terminology
Knowledge of insurance health plans
College education or coursework in business or healthcare, or related field
Customer service experience
Call center experience
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Proficiently schedules and pre-registers patients for various exams and procedures within AdventHealthâ™s various departments and entities, using a computerized scheduling system. Able to work with numerous departments while multi-tasking performance and accuracy within a fast-paced environment. Provides specialized instructions for all exams and procedures while facilitating directions to patients, facilities and departments
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.