The Senior Account Coordinator employs strong knowledge of pharmacy benefit management operations to manage the day-to-day operations of the account team and assigned client groups and advocate to ensuring customer objectives and goals are met. This may include an active role in customer business reviews and being a liaison with cross-functional teams and vendors.
The Senior Account Coordinator will have excellent project management, presentation, analytic and problem solving skills and can skillfully use interpersonal, customer service and collaboration skills to build relationships, drive client satisfaction and improve the client experience.
Using strong knowledge of PBM industry to:
Partner with the Account Manager to provide consultative services to clients regarding plan design and service improvement.
Execute client implementation and on-going service needs by interfacing with clients and internal/external departments/vendors in order to meet customer requirements.
Guide clients in implementation of benefit changes and process improvements.
Manage client information covering topics such as benefit design, implementation specification, client member eligibility data etc.
Act as the primary operational contact for assigned client groups to ensure high level of service
Works collaboratively with stakeholders to ensure seamless care and high levels of customer service.
Identifies, recommends and implements changes that will improve productivity, client experience and/or financial performance
Escalate high priority or reoccurring issues to the appropriate Account Manager or Client Services Director to ensure resolution.
Compile recovery plan that will be shared with the client to include, Issue, impact, next steps and process improvement.
Bachelors Degree in business, health care or related field or the equivalent related work experience.
Three years account management or client services experience in healthcare or related field
Demonstrated proficiency in Microsoft Office products
Excellent interpersonal and written communication and presentation skills
One year account management or client services in PBM
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.