The Nursing Manager manages nursing practices in the contact center setting in collaboration with the medical director. This includes nursing practice within symptom-based triage, patient education, result management, and protocolized medication refills while aligning all functions with quality and safety, regulatory compliance, finance and other operational accountabilities. The position requires understanding of contact centers and the interrelatedness with partners and developing/executing strategic plan for functional areas.
In partnership with the Medical Director, Nursing Practice and Education team, assures that evidence based/best practice clinical care is being delivered. Monitors and evaluates indicators that reflect the important aspects of care and service. Insures medical competency of clinical staff as appropriate. Initiates recommendations and follow-up actions to respond to identified problems.
Advocates for patient, family and staff needs.
Develops and maintains relationships with key business unit leaders. Collaborates to deliver service level standards and support models. Monitors and responds to performance reporting on established service levels and key performance indicators to ensure business strategies, goals, and objectives are met.
Supports the organizational strategic vision for the contact center including the full continuum of customer services as well as innovative technology solutions. Aligns business unit goals to overall organizational strategies.
Provides oversight of daily department operations. Monitors operations and efficiency of area of responsibility from a performance, resource perspective to achieve timely execution of objectives and strategies. Continually examines opportunities for standardization and/or consolidation. Recommends and implements operational changes that will improve patient centered care and service, productivity, quality and/or financial performance.
Manages and coordinates employee goals and performance. Ensures staff are trained, developed and empowered to effectively do their jobs. Manages performance appropriately and ensures development plans for staff are in place. Sets performance standards and provides feedback and recognition on job performance on an ongoing and timely basis. Conducts employee rounding, annual performance evaluations, coaching, and performance management.
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respectful manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with all relevant laws, regulation and policies
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned.
Bachelors degree in Nursing
5 years nursing experience
3 years formal or informal (charge, lead, preceptor) leadership role
Licensed Registered Nurse in Minnesota
Licensed Registered Nurse in Wisconsin
Employee required to submit application for WI RN License within 30 days of hire
Employee required to obtain WI RN License within 120 days of
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.