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Access Center/Call Center Supervisor
Nemours is seeking an experienced Access Center/Call Center Supervisor to join our team in Wilmington, DE! This position is responsible for the day to day operations and performance of the DV Central Scheduling Call Center. Essential Functions: Supervises staff, evaluates work and current state results, monitors staff time and recommends and implements corrective actions. Independently suggests new approaches for performance enhancement and improved productivity. Identifies, quantifies and monitors account detail or workflow processes for barriers. Makes process improvements or initiates courses of action for problem resolution. Produces daily, weekly and monthly
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