by Jamie Carracher

by Jamie Carracher

by Jamie Carracher

by Jamie Carracher

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Kelsey-SeyBold Clinic Logo
Kelsey-SeyBold Clinic

Pearland, Texas

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BayCare Health System

Clearwater, Florida

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MultiCare Health System

Auburn, Washington

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Geisinger

Danville, Pennsylvania

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Baylor Scott & White Health

Ennis, Texas

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ChristianaCare Health System

Newark, Delaware

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CHRISTUS Health

Irving, Texas

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Centura Health

Durango, Colorado

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US Oncology Network

Grapevine, Texas

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MultiCare Health System

Parkland, Washington

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Centura Health

Parker, Colorado

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Centura Health

Durango, Colorado

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Penn State Health

State College, Pennsylvania

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Optum

Washington, D.C.

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Penn State Health

Hershey, Pennsylvania

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BJC HealthCare

Saint Louis, Missouri

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Geisinger

Danville, Pennsylvania

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Contact Center Spec 1
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and


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