Nemours is seeking a Customer Service Representative (Full-Time), to join our team in Jacksonville, Florida. Answering incoming calls from guarantors and insurance companies for provider and hospital related questions. Resolution of guarantor and/or insurance company questions and issues in accordance with established guidelines and procedures. Provide excellent customer service at all times ensuring each contact is a uniquely satisfying experience for the caller. This position is responsible for the following: Answer incoming calls from guarantors and insurance companies in a high-pressure call center. Research and resolve issues for guarantors, insurance companies and our internal customers. Perform necessary account mainte