OverviewGENERAL SUMMARY: The Analyst will be responsible for overseeing the implementation of Salesforce.com throughout Joint Commission. This includes assessing upfront and ongoing business Customer Relationship Management (CRM) needs of each of TJC divisions and developing appropriate Functional/Business Specifications; development and delivery of training materials and classes; support for all CRM related activities. The Analyst will work with management and staff to determine business needs and develop functional requirements, reports, and dashboards within the CRM tool. The Analyst will ensure the Salesforce.com application aligns with and meets business requirements. In addition, this position will provide b