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WakeMed Health & Hospitals
Raleigh, North Carolina
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Supervisor Access Services - Evenings
JOB SUMMARYThe Supervisor of Access Services is accountable for ensuring the efficient operations and customer service quality for the Access Services unit within the department. This position serves as a resource to access and non-access staff with regard to revenue cycle operations.ESSENTIAL FUNCTIONS OF THE ROLESupervises the daily activities of an assigned Access Services unit: prepares and directs schedules to ensure appropriate staffing according to patient volume 24-7, monitors attendance of team members, and schedules breaks and shifts, as necessary. Accountable and accountable for overseeing daily operations and work-flows as well as customer and department satisfaction. Ensures timely follow up and escalation recovery
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